Vacature Siemens Digital Industries Software Junior Support Engineer

Siemens Digital Industries Software Junior Support Engineer in Rotterdam , Netherlands

Mendix - the leading low-code application development platform:

The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - the people who use the software and the people who build the software work together throughout the development process.

Read our Customer Stories (https://www.mendix.com/customer-stories/) to learn more about the wealth of software and solutions global organizations have built with the Platform.

At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.

As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.

Are You a Problem-Solver with a Passion for Customer Success? Join Our Team!

Do you love tackling puzzles? Do you live and breathe customer success? Are you a to-do list enthusiast? If so, we want you on our team! We're expanding our Mendix Customer Support team in Rotterdam, and we're looking for talented individuals like you to join us.

Why Join Mendix?

Our team thrives on multi-tasking, keeping up with the latest features and technologies while assisting our customers through support tickets. We value customer interactions, enjoy problem-solving, and take pride in resolving complex issues. Every day, we strive to enhance our customers' experience, improve our product quality, and elevate our support services. We excel when challenges are toughest, working diligently to identify root causes and solutions with passion and persistence.

Our Team Culture

We are an open and diverse team, bringing together varied backgrounds and talents. We are respectful, focused, and dedicated to providing exceptional services to our customers. Whether you are a recent graduate, making a career switch, or in your final year of study, Mendix is the place to kickstart your career.

Please Note: We do not offer relocation support for this position.

Your Role in Driving Digital Innovation

• As a key member of our team, you will:

• Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues.

• Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software;

• Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination;

• Work with minimal supervision, making independent decisions with discretion;

• Effectively manage your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer;

• Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents;

Functie:	digital software support engineer
Startdatum:	10-06-2024
Ervaring:	Ervaren
Educatielevel:	HBO
Contracttype:	Vast
Salaris:	onbekend – onbekend
Uren per week:	1 – 40

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